Client Account FAQs

• How do I receive Plan Preview Access?
• How do I close my account?
• Creating or setting up a new account / firm with Teranet
• Can I have one user ID for all of your online services? Can I use the same user ID to work under multiple firms?
• How do I add / remove user access to your services?
• How do I apply for access to eRegistration, Plan deposit Submission or Land Titles Online?

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• View user guides
• How to read your statement
• How to read your eReceipt
• How to read your Client File Report
• Can multiple people be working on a shared deposit at the same time?
• What is a client file report and who receives this report?

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• How can I request a refund from our LTO deposit account?
• What services can EFT be used for?
• How quickly are general purpose cheques applied to the account?
• What is the minimum and maximum balance on your top-up service?
• Who can use EFT, top-up and LTO deposit accounts?
• How can I change my banking information for EFT?

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