Where the smart form security features (the 32 digit security code and corresponding image) in the form are not identical to the security features in the accompanying signature pages, the document may be able to be corrected.
Contact the client to determine where the problem lies; is the document correct or are the signature pages correct?
- If the document is correct, and the signature pages are not, the document can be corrected. The client can submit the correct signature pages, together with a letter requesting that land titles replace the signature pages with the correct pages and delete the incorrect ones. The incorrect pages are to be deleted.
- If the signature pages are correct and it is the document that is incorrect, the series is to be rejected. This error cannot be fixed with the correction policy because the client has registered the wrong document.