Application
The full correction policy is available to lawyers and First Canadian Title. A modified correction policy is available to banks, credit unions and other lenders, allowing them to correct mortgages and amending agreements. Certain specified corrections can be made by any registrant.
Client contact and hold period
Clients can be contacted either through email or over the telephone. Once the client has been contacted the documents should be held for ten business days. In certain situations the documents can be held longer. This is discretionary and will depend on such factors as the level of communication, the nature of the correction, the difficulty in providing the correction and the efforts being made by the client to provide the correction.
Second contact
Where a client has been contacted and the client has not responded, either with the correction or in some other manner, the client is not to be contacted a second time. The document series is to be rejected.
When to reject
Documents that can be corrected should only be rejected under the following circumstances:
- If the document series contains more than three errors or omissions (this does not include one error repeated in numerous documents).
- If the document series contains an error that cannot be corrected with the policy.
- If the registrant has asked in writing for the series to be rejected.
- If the registrant has been contacted in accordance with the policy and has not provided the required correction in a timely fashion.
Notes regarding correction
All notes regarding the deficiency process should be made on the document review form in eWorkflow. This would include a list of deficiencies, a record of all calls or emails sent or received and the fact that a correction document such as a letter, a Form 30 or other supplementary document has been received.