Password reset process

To reset your password, follow these steps:

1. Navigate to the login menu for our online services.
2. Click the ‘Forgot Password?’ label.
   
3. Enter the email address associated with your account, and a secure link will be delivered to your inbox.
   
4. Click the link in this email to create a new password.
   

   
   Notes:

   • The link to create a new password expires after two hours. If the link has expired, you’ll need to submit a new request.
   • Contact our Client Service Team if you are locked out of any of our applications due to too many password attempts.
   • You should receive an email with a link to reset your password within five minutes. You won’t receive the email if:
     • The email address you provided contained a typo.
     • The email address you provided does not match the email associated to your profile.
     • The email address you entered is shared with another user.
     • The email with the link to reset your password was sent to your junk folder.